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II. AGENCY SUBMISSION AND HOW THE DATA WILL BE USED
 In West Boylston, each agency must submit performance measures to the Town Administrator with his/her monthly Department Report. The Town Administrator will compile and track the data each month and issue this report annually in the month of October to coincide with the annual discussion of the Town Administrator’s evaluation and, more importantly, the annual setting of goals and objectives for the Town. This year the report was slightly delayed as the source file for
the 4 years of data was lost when the Town Administrator’s computer failed and lost all data not saved on the Town’s servers. A very valuable lesson has been learned here.
The timing of the reporting is important for another reason – the Department Managers and the Town Administrator can use the data collected to address problems or needs of the Town in the next year’s budget. Annually in October and November, the Town Administrator begins the annual budget making process and knowing this information in the beginning of the budget process helps the Town Administrator, the Board of Selectmen and the Finance Committee address any issues, if they can.
Eventually, as this process is continually refined, the entire budget process could be based upon the identification of Town Goals and Objectives and the allocation of Town resources to directly impact the Town’s stated goals and objectives. For example, if the Town saw a dramatic rise in stolen vehicles, that information would be tracked through this process, identified as a problem in this annual report, and there would be a discussion between the Police Chief and the Town Administrator as to ways to address this problem through the next budget cycle, if possible.
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